Our Top Priority – Our Guests : COVID-19 DelSuites Update
The health and safety and well-being of our customers, employees and associates is always our highest priority. We recognize that these are unprecedented times and want to re-iterate our commitment to service and safety in this challenging period. Our mission “to provide exceptional accommodations and service through innovation, teamwork and integrity” is at the core of all our efforts, as we face this challenge of responding to the Covid-19 pandemic.
Your Travel Flexibility
We remain committed to offering you the utmost flexibility. In light of these circumstances, we have made additional adjustments to our booking policies to give you peace of mind.
Effective immediately until April 30th, 2020:
Your Travel Safety:
Safeguarding the health and well-being of our guests and staff remains a priority to DelSuites. We are closely monitoring the World Health Organization (WHO), Health Canada, and the Toronto Public Health agencies for the latest Covid-19 updates and guidelines. We are reinforcing their recommendations on the appropriate health and safety specifications, and with heightened awareness, incorporating enhanced measures on hygiene and cleaning into our day-to-day operations. We will continue to navigate this situation with agility and transparency as new information is made available.
During your Stay – What to Expect
We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and associates. Our safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene to guest suite cleaning procedures.
Enhanced measures were issued on March 13, 2020 and are currently in effect until April 5, 2020 by Toronto Public Health.
DelSuites Commitment to Health, Safety and Security - Proactive and Preventative Measures
Healthy Habits You Can Do:
Find out how to protect yourself, what to do if you’re sick after you travel, and how to recognize possible symptoms at Toronto Public Health. In the event you develop any of the symptoms as outlined by Public Health such as fever, cough, sore throat, headache and difficulty breathing AND have recently travelled internationally,call Telehealth Ontario at 1-866-797-0000.
If you have questions about an upcoming reservation, our team is available by phone at 416.296.8838, email at firstname.lastname@example.org or live chat.
These are unprecedented and trying times, and we wish to thank you for your understanding and support. Please stay healthy, and we look forward to serving you and welcoming you with open doors.
Our Proactive Approach
To enhance the quality of your stay, we are sticklers for the details!
Prior to your arrival, you will receive our pre-arrival package, that includes directions and confirmation of your reservations and any special requests.
We are at your service with a "Points of Perfection" inspection of your suite, prior to your arrival, to ensure everything is exactly as it should be.
And it doesn't stop there! Every guest receives a welcome call within the first few days of their arrival to ensure everything is to their satisfaction and an in-suite orientation is offered at that time. We also provide first-rate housekeeping during your stay.
Of course, if anything needs attention during your stay, we will take care of it promptly. Our On-Call Manager is available 24-7.
We care about YOU!